Cancellation

Cancellation before the date of dispatch of products: Once an order for purchasing the products available for sale on the Mylo Web Platforms is received by Us and the checkout procedure is completed, a cancellation of such an order can only be made at any time before You receive an email containing confirmation of dispatch of the product from the Vendor. No cancellations will be accepted post such time and any cancellation request received post such time shall be deemed to be a request for return of the product and shall be subject to the return and refund policy as provided for in Clause 9. For the purpose of cancelling the order placed by You, You can either send us an email on feedback@mylofamily.com with Your order details such as Your name, address, telephone number, order number, booking date, etc. or You can call Our customer care and give directions for cancellation of Your order.

Cancellation before the date of service: Once an order for availing of services on the Mylo Web Platforms is received by Us and the checkout procedure is completed, a cancellation of such order for a service can be made 48 hours prior to the date of service. No cancellation of such order will be accepted if made less than 48 hours prior to the date of service. For the purpose of cancelling the service, You can either send Us an email on feedback@mylofamily.com with Your order details such as Your name, address, telephone number, order number, booking date, etc. Or You can call our customer care and give directions for cancellation of Your order. In case of cancellations made by You 48 hours or more before the date of service, 20% will be deducted from the total payment amount due from You after which the refund will be initiated as per Clause 9. 8.3. Cancellation after the date of service: Subject to clause 9, for all such services which are availed of over a period of time, no cancellation will be accepted under any circumstances after the date on which the services have commenced. Under such circumstances, Mylo will not be liable to refund or return any amount paid by You, irrespective of whether the services have been availed by You or not

Frequently Asked Questions

How can I talk to Mylo customer care?

You can connect with Mylo customer care on this number - 08047190745.

Is Mylo customer service available 24x7?

Our business hours are from 9:00 am - 8:00 pm, Monday - Saturday.
12:00 pm - 6:00 pm for calls on Sunday &
12:00 pm - 8:00 pm for chat on Sunday.

How can I return products on Mylo?

You can raise a return request from the app/website. Alternatively, you can also reach out to us via chat/call/mail for the same.

Will I get a refund if I cancel My Mylo order?

Yes, you will.

Is the bill required for returning a product on Mylo?

The original product cover/packaging, label is enough to return the product if it's under return policy. Although the bill is not required as you can get it from the website but still it's better if you have it.

Can I cancel my order after it has been shipped?

Cancellation is not possible once the order is shipped.