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Return & Refund

Mylo allows easy replacement, exchange, return & refund of eligible products. Return window is 15 days so once the order is delivered, you can return within 15 days of receiving the orders.

What products are not-returnable?

Please note that all returns and related procedures shall be carried out by the Vendor(s) whose products have been purchased by You. Therefore, Mylo shall not be liable for any loss, damages, action, claim or liability arising out of or in connection with any act, omission or negligence of such a Vendor with respect to the return of purchased product(s).

Subject to the restrictions contained in Our cancellation policy, a request for the cancellation of Your order can be sent to Mylo before the date of service and before You receive an email containing confirmation of dispatch of the products.

Once the cancellation has been accepted by Mylo, You will be intimated about the same by way of an email or a phone call on the e-mail ID and telephone number provided by You. Any refund against a request for a return or the products shall be processed only upon receipt of the product by the Vendor along with the original invoice. In case of services intended to be availed by You, the refund will be subject to the cancellation policy as per Clause 8. It may take up to 10-14 business days for the credit to reflect in Your account. The actual time taken for refund or credit of the payment into your account depends on the mode by which the payment was made and the procedures adopted by various financial services providers.

Cancellation

Cancellation before the date of dispatch of products: Once an order for purchasing the products available for sale on the Mylo Web Platforms is received by Us and the checkout procedure is completed, a cancellation of such an order can only be made at any time before You receive an email containing confirmation of dispatch of the product from the Vendor. No cancellations will be accepted post such time and any cancellation request received post such time shall be deemed to be a request for return of the product and shall be subject to the return and refund policy as provided for in Clause 9. For the purpose of cancelling the order placed by You, You can either send us an email on feedback@mylofamily.com with Your order details such as Your name, address, telephone number, order number, booking date, etc. or You can call Our customer care and give directions for cancellation of Your order.

Cancellation before the date of service: Once an order for availing of services on the Mylo Web Platforms is received by Us and the checkout procedure is completed, a cancellation of such order for a service can be made 48 hours prior to the date of service. No cancellation of such order will be accepted if made less than 48 hours prior to the date of service. For the purpose of cancelling the service, You can either send Us an email on feedback@mylofamily.com with Your order details such as Your name, address, telephone number, order number, booking date, etc. Or You can call our customer care and give directions for cancellation of Your order. In case of cancellations made by You 48 hours or more before the date of service, 20% will be deducted from the total payment amount due from You after which the refund will be initiated as per Clause 9. 8.3. Cancellation after the date of service: Subject to clause 9, for all such services which are availed of over a period of time, no cancellation will be accepted under any circumstances after the date on which the services have commenced. Under such circumstances, Mylo will not be liable to refund or return any amount paid by You, irrespective of whether the services have been availed by You or not

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