You can cancel the order by going to ‘My Orders’ and clicking on the order that you wish to cancel.

Check if the item(s) in your order are eligible for Return. If it is, you can file the return request by going to ‘My orders’ -> choosing the order you wish to return -> click ‘Return Order’. 

The return order will be picked within 3-4 Working Days from the date of request raised. 

Track your order anytime with your order number and shipping details. Go to the ‘My Order & Bookings’ section to know your order status.

Go to the ‘My Order & Bookings’ section to know your order status.

Sorry for the inconvenience! Your order could be delayed beyond your expected date of delivery. In such an event, a new delivery date will be communicated to you via SMS/Email. Additionally, you can access your Mylo' app's 'Orders' section to view the new delivery date and order status.

Delivery partner will contact you shortly if he has not contacted already. Your patience is greatly appreciated!

Items are sometimes shipped from different locations, so you might receive your order in different shipment. Rest assured, you will receive all the products that you ordered.

Sorry but currently, there is no expedited delivery option. But stay rest assured that your order will be delivered at most by your expected date of delivery. If in future, when we have an expedited delivery option then we will notify you.

Our delivery partner will re-attempt delivery in this case. Our Customer Excellence Team will reach out to you confirming the same.

You can cancel the order by going to ‘My Orders and Bookings’ section of the App and clicking on the order that you wish to cancel. 

Refunds usually take 5-7 Working Days to be processed and credited to your account. You can check you refund status from "My refunds" on the Need help page

Yes, you can change the address before the order is confirmed for shipping. You can do so by reaching out to our Customer Excellence Team. 

Refunds take 5-7 days to credit to your account, Incase you need to talk to our customer support champion, tap on Chat with Us.  

Check if the item(s) in your order are eligible for Return. If it is, you can file the return request for returnable items by going to ‘My orders & Bookings’ -> choosing the order you wish to return -> click ‘Return Order’. Please note that any order can be returned only within 15 days from date of delivery.

Your replacement will reach you within 5-7 business days, after the Return Order is collected. Your patience in the process is greatly appreciated!

Sorry for the inconvenience! Please get in touch with our Customer Excellence Team via live chat or call, and they’ll help you get the product replaced as soon as possible.

Yes it can be picked from another address. Just reach out to our Customer Excellence Team. They will update the address and initiate the process. 

Sorry for the inconvenience! The pickup of your order might have been declined due to technical or logistical issues. Please reach out to our Customer Excellence Team for any further concerns.

Sorry for the inconvenience! Your return request might have been declined due to incomplete information shared from your end or due to the request being raised for a non-returnable product. For any further concerns, please reach out to Customer Excellence Team.

Contact us:         

Chats

• Monday to Saturday 10:00 A.M. - 6: 00 P.M

Calls

• Monday to Saturday 10:00 A.M. - 6: 00 P.M

You can pay for it through Cash on Delivery or Prepaid. If opting for Prepaid, you can pay via UPI, Debit Card, Credit Card, Wallet, Net Banking. Happy Shopping! 

Yes, you can use credit card while shopping at Mylo. 

We are afraid that once you have received a confirmation for an order, you can't change your mode of payment.

Please wait for 30 minutes after placing the order, so that we can sync the Order data with the payment gateway. If still the order is not reflecting please contact our customer support champion
 

Go to My Cart. Click on the edit button on the top right corner, next to the address. Now you can edit an existing address or add a new address.

Try restarting the app and if you face the issue again, please call us on 08047190745 number from 9am to 7pm Monday to Saturday or write to us at feedback@mylofamily.com & our team will contact you within 24hrs

Either the items added are not meeting the minimum order value or the coupon is not applicable on the product that is added to the cart.

You can participate in the 'Diaper Fest' or 'Love & Care Fest', every Thursday and win coupons. You can also make a purchase on Tuesday during the Happy Tuesday Sale to avail amazing offers on various products.

All the coupons/offers available to you, have a validity, & have expired. If you have any concerns, please call us on 08047190745 number between 9am-7pm  Monday to Saturday or write to us at feedback@mylofamily.com.

Yes, it is available on iOS. You can download it from Apple Store.  

To update Email, Phone number and other personal info
Go to ‘My Profile’ tab -> click on "My Account" --> Tap Edit profile -> Select your Due Date and baby's Date of birth from there 


To Update your stage 
Go to "My Profile" tab -> click on "My Account" -> Tap "Edit profile" -> Scroll down and tap on "Change Stage"

Contact us:         

Chats

• Monday to Sunday 9:00 A.M. - 7: 00 P.M

Calls

• Monday to Sunday 9:00 A.M. - 7: 00 P.M

Chats

• Monday to Sunday 9:00 A.M. - 7:00 P.M.

Calls 

• Monday to Sunday- 9:00 A.M.- 7:00 P.M.  
• Our contact number is 08047190745